Frequently Asked

Orders typically take 5-7 business days.  However, turnaround time depends on the following factors:  whether a proof is involved, production time from the manufacturer, where the order is shipping from and to and finally what shipping method you request.

I found my invitation but not sure what wording to use?

If you need some advice regarding etiquette or assistance with wording, please email us.  We are happy to help with selecting just the right invitation, typestyle, ink color, etc.  You may also include any questions or your request for advice when placing your order.

How many announcements/invitations should I order?

This is entirely up to you, but it is a common mistake for clients to run short due to an address list that unexpectedly grew!  It will be far less expensive to bump up your quantity during your initial order than to place a separate order for the lowest quantity offered.

My selection requires a photograph, how do I submit that to you?

Photo requirements vary by manufacturer.  Once we determine the requirements specific to your chosen product, you can send your digital file to primrosepaperie@gmail.com.  Remember that the quality of the finished product will greatly depend on the quality of your photograph. If necessary, your photo will be cropped for best appearance

How are errors handled?  What is the return policy?

Generally, orders with errors made by the manufacturer will be reprinted at no charge and shipped as soon as possible, second day air. Orders that include an error made by the customer will be reprinted at a discounted rate and processed as quickly as possible. Shipping charges will apply. An error made by the customer includes the following situations:

• text originally submitted with an error
• an option incorrectly chosen on the online order form
• an error overlooked on a proof (regardless of submitted text)

Each manufacturer has a separate policy, so please contact us to discuss your particular situation, should an error occur. We will do its best to correct the situation!

What form of payment do you accept?

We accept Visa, MasterCard and Discover for your convenience.